- When will I receive my "Account Information Sheet" for HKU Portal and Student Connect?
For Undergraduate, you will receive your "Account Information Sheet" when you receive your registration folder.
For Taught Postgraduate other than Education student, you will receive your "Account Information Sheet" when you collect your Student Card.
For enquiries, you may contact the Academic Services by email to connect@www.hku.hk or visit their enquiry office at UG05, Knowles Building (tel: 2859 2433).
For Taught Postgraduate students from Faculty of Education, you will receive your "Account Information Sheet" when you receive your registration folder.
For enquiries, you may contact the Faculty of Education on 2241 5413 or refer to their contact.
For Research Postgraduate, you will either receive your "Account Information Sheet" when you receive your registration folder or when you collect your Student Card.
For enquiries, you may contact the Graduate School on 2857 3470.
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- I have forgotten my Student Connect Password, what should I do?
If you have forgotten your Student Connect password,
please go to the Academic Services Office (UG05, Knowles Building) in person during office hours.
You can also send email to the Academic Services (connect@www.hku.hk)
using your HKU assigned e-mail account
with your Name, University number and Curriculum stated clearly,
reply will be sent to your HKU e-mail account that host on hkusua.hku.hk directly.
Under no circumstances can a student obtain their password over the phone.
For additional information, please click here.
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- I cannot access Course Selection or Student Connect after midnight, why?
The Student Connect may not be available during our maintenance period (2:00 am - 5:00 am)
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- What should I do if I have forgotten my Portal PIN?
Your Portal PIN has been made the same as your HKUCC/HKUSUA account password.
If you forgot this password, you can submit your password change request by filling in the application form CF-111
(available at http://www.hku.hk/cc/home/services/forms.htm)
and return it to our General Office at Room 223,
Run Run Shaw Building in person with your staff/student card.
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- How to access the HKU Portal?
You can refer to the HKU Portal User Guide.
For any problems encountered while using HKU Portal, you may refer to the
Portal FAQs.
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- After clicking the tab "Student Connect", I get the message that the browser I'm using refuses me to sign in Student Connect and require me to enable cookies, what should I do?
Your computer has probably disabled the writing of "cookies" which
is required for the student connect system. See how to enable cookies
in your browser at
http://www.google.com/cookies.html.
If error still exists in your case, you may probably have set some security level in your browser.
In IE, please click "Tools"-> "Internet Options", choose the "Privacy" tab, click "Advanced" button,
check "Override Automatic Cookie Handling", click "Accept", click "OK".
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- When I click the tab "Student Connect" in HKU Portal, a blank frame is returned, what should I do?
You may accidentally remove this tab during last access by clicking 
.
To activate this tab, please click the tab "MyFavourites",
under the category "Portal Utilities", click "Reset my HKU Portal to System Setting".
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- I have just changed my HKU Portal UID and/or PIN, after that I can't login the HKU Portal again, why?
It takes 50 minutes for the new UID and PIN to be effective. Please try again later.
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- My Student Connect account is suspended due to the fact that I have outstanding amounts not yet paid to the university after due date,
how do I get information or type of debit I owe?
Please contact Finance and Enterprises Office (FEO) on 2859 2787 or 2859 2337 or email to student@fo.hku.hk for details of your financial status.
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- I have settled my debit already, how long does it require to activate my Student Connect account?
It requires at most 1 working day for Finance and Enterprises Office (FEO) to settle your payment (clearance and approval) if you pay at their counter directly, however it will be longer if you pay via bank.
Last but not least, the timeframe for Systems to automatically reinstate your status, re-activate your Student Connect account and reactivate your HKU Portal account is at most one hour (It takes longer processing time during the period around January whereas data need to be maintained by the Academic Services of Registry manually).
Students who are under Suspension Status, your accounts will not be activated automatically, for enquiries, please contact the Academic Services of Registry directly.
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- When i click the link in the Student Connect Main Menu using my own PC/notebook, the page returns 'The server has problem and page cannot be displayed", what should I do?
It may due to the Anti-Virus Software that you have installed in your PC/notebook,
please see if there is alert message in the bottom right corner of your screen informing you that the page you requested has been blocked
by the Anti-Virus Software. If so, you may change your setting of Anti-Virus Software.
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- I have just finished the Master Registration, but when I back to the Student Connect main menu, I still cannot see other functions for registered students, why?
You should logout and re-login the HKU Portal in order to refresh your registered status.
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- I cannot find my correct Chinese name, what should I do?
You should continue and finish the Master Registration first. You should inform this problem to the staff when you collect your student card.
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- What is Student Visa?
It is a permit from the Hong Kong Immigration Department for overseas student to study in Hong Kong.
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- I do not have my bank account information at this moment, can I fill-in this information later?
Yes, you can back anytime to fill-in the information.
In the Student Connect Main Menu, click "Student Financial Information" and choose "Change of Bank Account Information (HKUESD login required)".
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- I still do not receive my "Account Information Sheet" for HKU Portal and Student Connect, what should I do?
If you are Full-time student and would like to apply for Residential Hall Membership, please contact Academic Services on 2859 7082.
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- I still do not receive any confirmation of my completion of previous degree from my faculty such that
the system do not have any information that I will admit to a new degree in new academic year.
As a result, I am not allowed to apply for Residential Hall Membership in Round II (for new students), what should I do?
If you admit your new degree in full-time mode and would like to apply for Residential Hall Membership in Round II, please contact Academic Services on 2859 7082.
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- I cannot see the link "Application for Residential Hall Membership" in the Student Connect main menu, why?
( a ). You have to do the registration (either in paper form or online registration depends on your Faculty and Degree admitted) before you can perform other functions designated for registered students.
( b ). If you have just finished the online Master Registration, please logout and re-login the HKU Portal to refresh your registered status.
( c ). If you use the paper form to do registration, you will see the link after your Faculty
processed your registration form (about 4 working days), you may contact your Faculty for the progress.
In case you would like to do the application immediately, please contact the Academic Services at 2859 7082.
( d ). Only Full-time students are eligible to apply for residential hall membership.
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- Where can I find the "General Information and Instructions" about the application for residential hall membership?
Please visit the Academic Services web page on http://www.hku.hk/afss/services/
for details.
For any enquiries, please contact the Academic Services at 2859 7082.
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- I am a Local student but why my status shown in Personal Particulars being Non-local in my application form (or vice versa)?
If you are a Local student with Non-local status being shown, you have probably selected "Student Visa" under "Type of Visa/Entry required to study/stay in Hong Kong" while you perform your Master Registration.
Please CANCEL the hall application first and then back to Master Registration to amend your choice to "Visa is not neccessary / Work Visa / Dependant Visa".
If you are a Non-local student with Local status being shown, please CANCEL the hall application first and
then back to Master Registration to amend your choice to "Student Visa" under "Type of Visa/Entry required to study/stay in Hong Kong".
If you registered through paper form, please contact the Academic Services of Registry on 2859 2433 for amendment.
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- What is the difference between Temporary Report and Finalized Report?
Temporary Report WILL NOT be treated as an submitted application, i.e. your application WILL NOT be processed after deadline.
It only shows the information that you have saved to the system, you can still make changes and cancel your application within the application period.
To submit your application, you MUST click the button "Finalize and submit this application" and confirm that you want to finalize and submit your application in the pop-up during the application period
if you ensure that there is no change to your application. (View)
Finalized Report shows the information that you have submitted to the system within the application period, your application WILL be processed by HALL after deadline.
No further changes can be made to your application after you have finalized and submit your application.
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- Where can I find the information/contact of each Residential Hall and Student Flat?
These information are provided by the Centre of Development and Resources for Students (CEDARS):
For Student Flat, please click
here.
For Residential Hall, please click
here.
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- In Round I, I find that my residential hall membership currently resided in is incorrect, what should I do?
Please contact your Hall Manager/Office or the Academic Services of Registry at 2859 7082 for amendment before fill-in the form.
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- I cannot find my latest status of my application, what should I do?
The information are maintained by individual hall (for residential hall) or CEDARS (for Student Flat),
you can contact the hall you applied for directly for details.
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- I have graduated, how can I apply for transcript without Student Connect Account?
The Student Connect system is not available to students who have already graduated.
To request for a transcript, please apply by paper form.
For details, please visit the Academic Services's home page.
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- After checking the Total Fee Payable and authorizing HKU to charge my application fee, I click the "Pay" button but I can't proceed to the JETCO Payment Gateway page provided by HKBEA and
returned a response code "36" and error message "Customer browser does not support cookies, please enable cookies of your browser and try again.".
How can I enable the cookies?
See how to enable cookies in your browser at
http://www.google.com/cookies.html.
If error still exists in your case, you may probably have set some security level in your browser.
In IE, please click "Tools"-> "Internet Options", choose the "Privacy" tab, click "Advanced" button,
check "Override Automatic Cookie Handling", click "Accept", click "OK".
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- During online payment by JETCO Payment Gateway page provided by HKBEA , a response code "34" with error message "Duplicate Transaction" are always returned even I do not click the "Back" button of the browser, what should I do?
You have to enable the acceptance of pop-up screen originated from the JETCO Payment Gateway.
In IE, please click "Tools"-> "Pop-Up Blocker"->"Pop-Up Blocker Settings", in the textbox of "Address of website to allow",
type in "*.jetcopg.com"->click "Add" button->click "Close".
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- I cannot find the "Course Selection" Link. Why?
The "Course Selection" Link will only be available during the Course Selection Period.
Please notice the schedule announced from Academic Services
(or Graduate School if you are research postgraduate).
You can also refer to Help Material in Student Connect Main Menu.
But you can view your "Course Selection Report" by clicking the "Course Selection Report" Link.
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- Why is a blank page with "Done" status returned when I click the "Course Selection" Link?
Please check the version of your browser. You need to use IE 5.5 or above, Netscape 4.7 or above.
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- When I click the "Course Selection" Link, a page stating that
course selection is temporarily suspended. What should I do?
Temporary suspension is due to that fact that system response is slow,
course selection will automatically released after 5 minutes, please try it later.
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- I get the Course Selection page but there is only one yellow line
with the heading "Course Selection". What should I do?
It takes sometimes to load the course selected (within 30 seconds).
For your information, the "Course Selection" page contains:
- the yellow line appears with the heading "Course Selection",
- your selected course list (compulsory course list prepared for you when it's the first time you enter course selection),
- two blank frame at the right (top frame and bottom frame).
If you have waited for one minute but the above contents still have not been loaded completely,
press the "Reload" button.
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- How to do Course Selection?
Please refer to following materials for details.
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- What is the meaning of Approval Status (TS, TW, TA, TN, DR, DA)?
Please refer to the Course Selection Help Material - Approval Status (TS, TW, TA, TN, DR, DA) for details.
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- Why are there missing courses in my personal time-table?
Some courses have either no specific time-table or that the
time-table is not confirmed. These courses will not appear
in the time-table. In addition, courses held in the summer semester do not appear
in the time-table.
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- There is no time-table for broadening course, what should I do?
Information about broadening courses can be found in the homepage of Academic Services at
http://www.hku.hk/student/broadening/
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- There is no time-table for the course other than broadening course, what should I do?
It is because the course offering faculty do not enter the time-table to the system, for details, please contact the corresponding faculty.
Contact of Faculty Offices can be found in http://www.hku.hk/admission/contact.htm.
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- Why can't I see the courses I have selected last time in my selected course list?
You may forget to press the "Save" button last time before you quit "Course Selection".
Remember to press the "Save" button whenever you have made any changes before leaving the system.
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- I forget to press "Save" before closing the browser. What should I do?
Sorry. You have to do the course selection again.
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- I have forgotten to do my course selection during course selection period, what should I do?
You should do your online course selection in the next add-drop period.
Students are not allowed to make any further changes online after Course Selection Period or Add-Drop Period is ended.
For any late changes, you may contact your Faculty for approval and it should be handled by the Faculty Offices.
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- I want to drop a course that I have just added, but I can't find the "Drop" button on the top right hand corner, what should I do?
You have to click the course code in your selected course list everytime you want to drop / change sub-class
in order to do the above changes at the top right frame.
If you still can't find the "Drop" button, it means that this particular course CANNOT be dropped.
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- I want to drop a course that is already TA, but I can't find the "Drop" button on the top right hand corner, what should I do?
This means the course is already froze by your home faculty, you are not allowed to drop this courses without their approval.
You may contact your home faculty for approval to un-freeze your course, after they have un-freeze the course, you can see the
"Drop" button again.
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- I want to drop a course or change the sub-class, but I can't find the "Drop" button or any link to change course on the top right hand corner,
what should I do?
The course is currently froze by Faculty or Academic Services, you may contact faculty to unfreeze the course.
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- I have selected a course and its corresponding information are displayed on the top right hand corner already, but a message "No sub-class available to add or change" is shown under "Click to Add Course", Why?
The course information is insufficient, please contact faculty to correct the course information.
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- I want to change the sub-class of a course that I have just added,
but a error message is returned saying that the course code already exists in my selected course list, what should I do?
Same as above, you have to click the course code in your selected course list first
in order to do any changes at the top right frame.
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- I want to change the semester and sub-class of a course that I have just added,
but the same course code with new semester & sub-class are added in my selected course list,
i.e. the same course code with different semesters appears twice, what should I do?
Since we allowed students to add the SAME course code with DIFFERENT semester twice,
the above combination has nothing wrong. But if you only want one, same as above,
you have to click the course code in your selected course list first
in order to change your sub-class or drop the course at the top right frame.
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- After first suspension period, when I add a course and save it, the status
becomes "TN" immediately. What happened?
The quota for this sub-class of this course is just full already. You may try another sub-class.
Actually when the sub-class with quota is full, the link will not be active for you to click.
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- After saving my changes on course selection,
a remark "60" appears besides the course. Can I still apply this course?
"60" means pre-requisite not met. Normally the department offering this
course will reject your application, unless you can get special exemption from the department.
So you are advised to drop this course and choose
another one.
However, if you see "61" (meaning pre-requisite not met
by non-JUPAS students), then you should check if you have other qualification
other than HKAL or HKAS qualification for the course you have applied
for. You can still register to this course if you have the qualification.
Check with your faculty or department if you need to apply exemption or to
present proof of qualification.
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- I want to finalize my courses selection.
However, some courses' status are still "TS" such that I cannot proceed on. What should I do?
The offering department has not completed approving your
application.
Normally the departments will finish the approval
one day before the deadline. You can wait until they finished approving.
If you cannot wait and you have enough credits with "TW" status,
print the temporary report (by pressing the "Report" button) and
submit it to your faculty. (You don't need to submit the report if your
faculty does not require you to do so.)
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- I have finalized my course selection already,
but I just found that I have made an error on my selected course list, what should I do?
If it's still in the course selection period, you can contact your faculty to un-finalize your course selection
such that you can do your course selection again.
However, if the course selection period is finished, you have to contact your faculty for approval and help with reasons.
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Last Updated on Aug 4, 2008.
Computer Centre, The University of Hong Kong
